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Service Quality Assessment of Workers' Compensation Health Care Delivery Programs in New York State Using SERVQUAL
Arunasalam, Mark, Paulson, Albert, Wallace, WilliamVolume:
21
Language:
english
Journal:
Health Marketing Quarterly
DOI:
10.1300/J026v21n01_03
Date:
July, 2003
File:
PDF, 856 KB
english, 2003