Methods for determining areas for improvement based on the...

Service Industries Journal 2009 / 02 Vol. 29; Iss. 2

Methods for determining areas for improvement based on the design of customer surveys

Yang, Ching-Chow, Yang, King-Jang, Yeh, Tsu-Ming, Pai, Fan-Yun
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Volume:
29
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642060802294839
Date:
February, 2009
File:
PDF, 160 KB
english, 2009
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