When Patients Are Impatient: The Communication Strategies...

Health Communication 2013 / 04 Vol. 28; Iss. 3

When Patients Are Impatient: The Communication Strategies Utilized by Emergency Department Employees to Manage Patients Frustrated by Wait Times

Cohen, Elizabeth L., Wilkin, Holley A., Tannebaum, Michael, Plew, Melissa S., Haley, Leon L.
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Volume:
28
Language:
english
Journal:
Health Communication
DOI:
10.1080/10410236.2012.680948
Date:
April, 2013
File:
PDF, 150 KB
english, 2013
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