SEM-based customer satisfaction measurement: On...

Total Quality Management & Business Excellence 2008 / 08 Vol. 19; Iss. 7-8

SEM-based customer satisfaction measurement: On multicollinearity and robust PLS estimation

Westlund, Anders H., Källström, Mari, Parmler, Johan
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Volume:
19
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783360802159527
Date:
August, 2008
File:
PDF, 209 KB
english, 2008
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