Theory of attractive quality and the Kano methodology – the...

Total Quality Management & Business Excellence 2013 / 12 Vol. 24; Iss. 11-12

Theory of attractive quality and the Kano methodology – the past, the present, and the future

Witell, Lars, Löfgren, Martin, Dahlgaard, Jens J.
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Volume:
24
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2013.791117
Date:
December, 2013
File:
PDF, 221 KB
english, 2013
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