Measuring customer satisfaction: Evidence from Hong Kong...

Measuring customer satisfaction: Evidence from Hong Kong retail banking industry

Winnie, Yuk-Lan Wong, Kanji, Gopal K.
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Volume:
12
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/09544120100000019
Date:
December, 2001
File:
PDF, 709 KB
english, 2001
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