Outcomes of customer verbal aggression among hotel employees
Karatepe, Osman M., Yorganci, Ilkay, Haktanir, MineVolume:
21
Language:
english
Journal:
International Journal of Contemporary Hospitality Management
DOI:
10.1108/09596110910975972
Date:
August, 2009
File:
PDF, 407 KB
english, 2009