The influence of emotions on customer's cognitive...

Service Industries Journal 2008 / 05 Vol. 28; Iss. 4

The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context

Varela-Neira, Concepción, Vázquez-Casielles, Rodolfo, Iglesias-Argüelles, Víctor
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Volume:
28
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642060801917612
Date:
May, 2008
File:
PDF, 162 KB
english, 2008
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