It Takes Just 120 Seconds: Predicting Satisfaction in...

Psychology and Marketing 2014 / 07 Vol. 31; Iss. 7

It Takes Just 120 Seconds: Predicting Satisfaction in Technical Support Calls

Hall, Judith A., Verghis, Phil, Stockton, William, Goh, Jin X.
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Volume:
31
Language:
english
Journal:
Psychology & Marketing
DOI:
10.1002/mar.20711
Date:
July, 2014
File:
PDF, 183 KB
english, 2014
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