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Collaboration, Co-operation or Collusion? Contrasting Employee Responses to Managerial Control in Three Call Centres
Nyberg, Daniel, Sewell, GrahamVolume:
52
Language:
english
Journal:
British Journal of Industrial Relations
DOI:
10.1111/j.1467-8543.2012.00920.x
Date:
June, 2014
File:
PDF, 132 KB
english, 2014