Understanding Satisfied and Affectively Committed Clients'...

Services Marketing Quarterly 2008 / 07 Vol. 29; Iss. 3

Understanding Satisfied and Affectively Committed Clients' Lack of Referral Intent

Hagenbuch, David J., Wiese, Michael D., Dose, Jennifer J., Bruce, Michael L.
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Volume:
29
Language:
english
Journal:
Services Marketing Quarterly
DOI:
10.1080/15332960802125932
Date:
July, 2008
File:
PDF, 806 KB
english, 2008
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