Cross-Cultural Service Encounters in the Hospitality...

International Journal of Hospitality & Tourism Administration 2004 / 01 Vol. 4; Iss. 2

Cross-Cultural Service Encounters in the Hospitality Industry and the Effect of Intercultural Sensitivity on Employee Performance

Sizoo, Steve, Iskat, Wilfried, Plank, Richard, Serrie, Hendrick
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Volume:
4
Language:
english
Journal:
International Journal of Hospitality & Tourism Administration
DOI:
10.1300/J149v04n02_04
Date:
January, 2004
File:
PDF, 635 KB
english, 2004
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