Twenty five years of measuring airline service quality or...

Research in Transportation Business & Management 2014 / 04 Vol. 10

Twenty five years of measuring airline service quality or why is airline service quality only good when times are bad?

Waguespack, Blaise P., Rhoades, Dawna L.
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Volume:
10
Language:
english
Journal:
Research in Transportation Business & Management
DOI:
10.1016/j.rtbm.2014.06.001
Date:
April, 2014
File:
PDF, 456 KB
english, 2014
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