Hotels׳ responses to online reviews: Managing consumer...

Hotels׳ responses to online reviews: Managing consumer dissatisfaction

Zhang, Yi, Vásquez, Camilla
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Volume:
6
Language:
english
Journal:
Discourse, Context & Media
DOI:
10.1016/j.dcm.2014.08.004
Date:
December, 2014
File:
PDF, 558 KB
english, 2014
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