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[IEEE 2011 International Joint Conference on Service Sciences (IJCSS) - Taipei, Taiwan (2011.05.25-2011.05.27)] 2011 International Joint Conference on Service Sciences - Internal Service: Drivers of (dis)Satisfaction in the Chinese Context
Stanworth, James O., Edvardsson, Bo, Hsu, Ryan Shu-weiYear:
2011
Language:
english
DOI:
10.1109/ijcss.2011.24
File:
PDF, 275 KB
english, 2011