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The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry
Kitapci, Olgun, Akdogan, Ceylan, Dortyol, İbrahim TaylanVolume:
148
Language:
english
Journal:
Procedia - Social and Behavioral Sciences
DOI:
10.1016/j.sbspro.2014.07.030
Date:
August, 2014
File:
PDF, 324 KB
english, 2014