[IEEE 2009 IEEE International Symposium on Object/Component/Service-Oriented Real-Time Distributed Computing (ISORC) - Tokyo, Japan (2009.03.17-2009.03.20)] 2009 IEEE International Symposium on Object/Component/Service-Oriented Real-Time Distributed Computing - Multimedia Chat for Helpdesks: A Requirements Study, a Practical SOA Architecture, and an Interface Prototype

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