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Expectations and Norms in Models of Consumer Satisfaction

Expectations and Norms in Models of Consumer Satisfaction

Ernest R. Cadotte, Robert B. Woodruff and Roger L. Jenkins
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Volume:
24
Language:
english
Journal:
Journal of Marketing Research
DOI:
10.2307/3151641
Date:
August, 1987
File:
PDF, 454 KB
english, 1987
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