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The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention
Gustafsson, Anders, Johnson, Michael D., Roos, IngerVolume:
69
Language:
english
Journal:
Journal of Marketing
DOI:
10.1509/jmkg.2005.69.4.210
Date:
October, 2005
File:
PDF, 90 KB
english, 2005