[IEEE 2010 2nd IEEE International Conference on Network Infrastructure and Digital Content (IC-NIDC 2010) - Beijing, China (2010.09.24-2010.09.26)] 2010 2nd IEEE InternationalConference on Network Infrastructure and Digital Content - Analysis of the influential factors of service recovery satisfaction in telecommunications industry
Shi, Wenhua, Lin, Xianqing, Ma, JianmeiYear:
2010
Language:
english
DOI:
10.1109/icnidc.2010.5657917
File:
PDF, 86 KB
english, 2010