An Exploratory Study on Consumer Perceptions of Service...

Services Marketing Quarterly 2006 / 04 Vol. 27; Iss. 3

An Exploratory Study on Consumer Perceptions of Service Quality in Technology-Based Self-Service

Anitsal, Ismet, Paige, Rosalind C.
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Volume:
27
Language:
english
Journal:
Services Marketing Quarterly
DOI:
10.1300/J396v27n03_04
Date:
April, 2006
File:
PDF, 711 KB
english, 2006
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