The relationship between service quality, customer satisfaction and customer loyalty: a study on the management consulting industry
Wang, I-Ming, Shieh, Chich-Jen, Hsiao, JuiminVolume:
26
Language:
english
Journal:
Journal of Information and Optimization Sciences
DOI:
10.1080/02522667.2005.10699655
Date:
May, 2005
File:
PDF, 208 KB
english, 2005