Verifying alternative measures of the service-quality...

Journal of Marketing Management 2010 / 05 Vol. 26; Iss. 5-6

Verifying alternative measures of the service-quality construct: consistencies and contradictions

Andronikidis, Andreas, Bellou, Victoria
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Volume:
26
Language:
english
Journal:
Journal of Marketing Management
DOI:
10.1080/02672570903498850
Date:
May, 2010
File:
PDF, 175 KB
english, 2010
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