Severe service failure recovery revisited: Evidence of its determinants in an emerging market context
Barakat, Livia L., Ramsey, Jase R., Lorenz, Melanie P., Gosling, MarlusaVolume:
32
Language:
english
Journal:
International Journal of Research in Marketing
DOI:
10.1016/j.ijresmar.2014.10.001
Date:
March, 2015
File:
PDF, 248 KB
english, 2015