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The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility
van Jaarsveld, D. D., Walker, D. D., Skarlicki, D. P.Volume:
36
Language:
english
Journal:
Journal of Management
DOI:
10.1177/0149206310368998
Date:
November, 2010
File:
PDF, 245 KB
english, 2010