Systems thinking for call centre service design: affective...

Service Industries Journal 2011 / 03 Vol. 31; Iss. 4

Systems thinking for call centre service design: affective commitment implications in manufacturing enterprises

Jaaron, Ayham A.M., Backhouse, Chris J.
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Volume:
31
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642069.2010.504301
Date:
March, 2011
File:
PDF, 171 KB
english, 2011
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