Information-Based Analysis of Service Quality Gaps–Managing...

Information-Based Analysis of Service Quality Gaps–Managing Service Quality by Internal Marketing

Bruhn, Manfred, Georgi, Dominik
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Volume:
21
Language:
english
Journal:
Journal of Professional Services Marketing
DOI:
10.1300/J090v21n02_08
Date:
September, 2000
File:
PDF, 161 KB
english, 2000
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