Characterized by conciliation: Here's how business can use...

Characterized by conciliation: Here's how business can use apology to diffuse litigation

Michael B. Rainey, Kit Chan, Judith Begin
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Volume:
26
Year:
2008
Language:
english
Pages:
4
DOI:
10.1002/alt.20237
File:
PDF, 331 KB
english, 2008
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