Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior
Evanschitzky, H., Brock, C., Blut, M.Volume:
14
Language:
english
Journal:
Journal of Service Research
DOI:
10.1177/1094670511423956
Date:
November, 2011
File:
PDF, 384 KB
english, 2011