To act out, to withdraw, or to constructively resist? Employee reactions to supervisor abuse of customers and the moderating role of employee moral identity
Greenbaum, R. L., Mawritz, M. B., Mayer, D. M., Priesemuth, M.Volume:
66
Language:
english
Journal:
Human Relations
DOI:
10.1177/0018726713482992
Date:
July, 2013
File:
PDF, 566 KB
english, 2013