Operations in banking: the service quality and effects on...

Service Industries Journal 2010 / 11 Vol. 30; Iss. 13

Operations in banking: the service quality and effects on satisfaction and loyalty

Miguel-Dávila, José Ángel, Cabeza-García, Laura, Valdunciel, Laura, Flórez, Marcela
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Volume:
30
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642060903289936
Date:
November, 2010
File:
PDF, 312 KB
english, 2010
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