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How do interactions of Kano model attributes affect customer satisfaction? An analysis based on psychological foundations
Tontini, Gerson, Søilen, Klaus Solberg, Silveira, AméliaVolume:
24
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2013.836790
Date:
December, 2013
File:
PDF, 371 KB
english, 2013