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Servicescape Failure and Recovery Strategy in the Food Service Industry: The Effect on Customer Repatronization
Chua, Bee Lia, Othman, Mohhidin, Boo, Huey Chern, Abkarim, M. Shahrim, Ramachandran, SridarVolume:
11
Language:
english
Journal:
Journal of Quality Assurance in Hospitality & Tourism
DOI:
10.1080/1528008X.2010.483419
Date:
August, 2010
File:
PDF, 150 KB
english, 2010