[IEEE 2009 International Conference on Management and Service Science (MASS) - Beijing, China (2009.09.20-2009.09.22)] 2009 International Conference on Management and Service Science - External Evaluation Model of Power Supply Service Quality Based on Service Blueprint Theory
Zhang, Yan-fu, Liu, Lin, Chen, Hai-yan, Wang, Jiang-bo, Zeng, MingYear:
2009
Language:
english
DOI:
10.1109/icmss.2009.5300822
File:
PDF, 218 KB
english, 2009