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[IEEE 2010 International Conference on Management and Service Science (MASS 2010) - Wuhan, China (2010.08.24-2010.08.26)] 2010 International Conference on Management and Service Science - Research on After-Sales Service Standardized Management: Based on Self-Service Terminals in Telecommunication Operators
Su, Fanfan, Dai, Genxing, Huang, Yijun, Wang, GangYear:
2010
Language:
english
DOI:
10.1109/icmss.2010.5576669
File:
PDF, 205 KB
english, 2010