[IEEE 2009 International Conference on Management and Service Science (MASS) - Beijing, China (2009.09.20-2009.09.22)] 2009 International Conference on Management and Service Science - Assessing the Effects of Service Recovery and Perceived Justice on Customer Satisfaction with SEM
Yang, Hao-Erl, Peng, Kuan-HsunYear:
2009
Language:
english
DOI:
10.1109/icmss.2009.5303393
File:
PDF, 321 KB
english, 2009