[IEEE 2006 IEEE Conference on Cybernetics and Intelligent Systems - Bangkok, Thailand (2006.6.7-2006.6.7)] 2006 IEEE Conference on Cybernetics and Intelligent Systems - Applying Grey Relational Analysis to Assess The Relationship Among Service Quality Customer Satisfaction and Customer Loyalty
Kung, Chaang-yung, Yan, Tzung-ming, Chuang, Shih-chieh, Wang, Jee-rayYear:
2006
Language:
english
DOI:
10.1109/iccis.2006.252323
File:
PDF, 259 KB
english, 2006