The Verbal Judo Approach in Demanding Customer Encounters

The Verbal Judo Approach in Demanding Customer Encounters

Kokko, Teemu, Mäki, Marko
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Volume:
30
Language:
english
Journal:
Services Marketing Quarterly
DOI:
10.1080/15332960902993478
Date:
June, 2009
File:
PDF, 141 KB
english, 2009
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