Using a customer-focused approach to improve quality across...

Total Quality Management 2002 / 08 Vol. 13; Iss. 5

Using a customer-focused approach to improve quality across the value chain: The case of Siderar

Paladino, Marcelo, Bates, Hilary, da Silveira, Giovani J. C.
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Volume:
13
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/0954412022000002063
Date:
August, 2002
File:
PDF, 208 KB
english, 2002
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