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Consumers' Level of Expectation for Services and the Role of Implicit Service Promises
Bebko, Charlene P., Sciulli, Lisa M., Garg, Rajendar K.Volume:
28
Language:
english
Journal:
Services Marketing Quarterly
DOI:
10.1300/J396v28n02_01
Date:
October, 2006
File:
PDF, 755 KB
english, 2006