The service-profit chain: A review and extension

Total Quality Management & Business Excellence 2009 / 06 Vol. 20; Iss. 6

The service-profit chain: A review and extension

Yee, Rachel W.Y., Yeung, Andy C.L., Cheng, T. C. Edwin, Lai, Kee-Hung
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Volume:
20
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783360902924259
Date:
June, 2009
File:
PDF, 148 KB
english, 2009
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