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[IEEE 2013 Fifth International Conference on Service Science and Innovation (ICSSI) - Kaohsiung, Taiwan (2013.05.29-2013.05.31)] 2013 Fifth International Conference on Service Science and Innovation - Exploring the Effective of Unexpectedness: An Extension of Expectation-Disconfirmation Theory
Wang, Shih-Yu, Fu, Tzu-WeiYear:
2013
Language:
english
DOI:
10.1109/icssi.2013.53
File:
PDF, 125 KB
english, 2013