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Internal Benefits of Service-Worker Customer Orientation:...

Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors

Donavan, D. Todd, Brown, Tom J., Mowen, John C.
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Volume:
68
Language:
english
Journal:
Journal of Marketing
DOI:
10.1509/jmkg.68.1.128.24034
Date:
January, 2004
File:
PDF, 147 KB
english, 2004
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