Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors
Donavan, D. Todd, Brown, Tom J., Mowen, John C.Volume:
68
Language:
english
Journal:
Journal of Marketing
DOI:
10.1509/jmkg.68.1.128.24034
Date:
January, 2004
File:
PDF, 147 KB
english, 2004