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[IEEE Technology - Portland, OR, USA (2009.08.2-2009.08.6)] PICMET '09 - 2009 Portland International Conference on Management of Engineering & Technology - Leveraging technology to diminish hostility in service recovery
Hsieh, Pi-feng, Lin, Chien-ChiangYear:
2009
Language:
english
DOI:
10.1109/picmet.2009.5261785
File:
PDF, 144 KB
english, 2009