Improving Customer Service in a Large Department Store...

Journal of Organizational Behavior Management 1980 / 12 Vol. 2; Iss. 4

Improving Customer Service in a Large Department Store Through the Use of Training and Feedback

Brown, Mark G., Malott, Richard W, Dillon, Michael J, Keeps, Erica J
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Volume:
2
Language:
english
Journal:
Journal of Organizational Behavior Management
DOI:
10.1300/J075v02n04_02
Date:
December, 1980
File:
PDF, 489 KB
english, 1980
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