![](/img/cover-not-exists.png)
Customer confidence: the development of a “pre‐experience” concept
Flanagan, Paul, Johnston, Robert, Talbot, DerekVolume:
16
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564230510614013
Date:
September, 2005
File:
PDF, 283 KB
english, 2005