Understanding the differences of public and private self-service technology
E. Collier, Joel, L. Sherrell, Daniel, Babakus, Emin, Blakeney Horky, AlishaVolume:
28
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/jsm-04-2012-0071
Date:
February, 2014
File:
PDF, 296 KB
english, 2014