Explaining consumer complaining behaviour in double...

Explaining consumer complaining behaviour in double deviation scenarios: the banking services

Casado-Díaz, Ana B., Nicolau-Gonzálbez, Juan L.
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Volume:
29
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642060902793524
Date:
December, 2009
File:
PDF, 107 KB
english, 2009
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