The Internal Service Encounter

International Journal of Service Industry Management 1994 / 05 Vol. 5; Iss. 2

The Internal Service Encounter

Gremler, Dwayne D., Jo Bitner, Mary, Evans, Kenneth R.
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
5
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564239410057672
Date:
May, 1994
File:
PDF, 285 KB
english, 1994
Conversion to is in progress
Conversion to is failed