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The Impact of Social Presence on Technology Based Self-Service Use: The Role of Familiarity
Kinard, Brian R., Capella, Michael L., Kinard, Jerry L.Volume:
30
Language:
english
Journal:
Services Marketing Quarterly
DOI:
10.1080/15332960902993593
Date:
June, 2009
File:
PDF, 104 KB
english, 2009